Frequently Asked Questions

How long does shipping take?

Standard shipping typically takes 5-7 business days. Custom orders may take up to 4-6 weeks depending on the complexity of the piece. You will receive a tracking number once your order has dispatched.

Do you ship internationally?

Yes, we offer worldwide shipping. International delivery times vary by location and customs processing. Please note that international customers are responsible for any import duties and taxes.

What is your return policy?

We accept returns within 14 days of delivery for standard items in their original condition. Custom and made-to-order pieces are final sale and cannot be returned unless they arrive damaged.

How do I initiate a return?

To initiate a return, please contact our support team at [email protected] with your order number. We will provide you with a return authorization and shipping instructions.

How should I care for my Craftsmith piece?

Each piece comes with specific care instructions. Generally, we recommend dusting with a soft, dry cloth and avoiding harsh chemicals. For specific material care, please refer to our Care Guide.

Can I request a custom finish or size?

Yes, many of our pieces can be customized. Please visit our Gifting & Custom Orders page or contact our team to discuss your specific requirements.

Email: [email protected]

Phone: +91 70686 13399, +91 99352 64065